Refund policy

At Shynora By Shivali, customer satisfaction is our priority. We strive to deliver premium-quality jewellery that meets your expectations.

7-Day Return / Exchange Policy

We offer a 7-day return or exchange from the date of delivery, subject to the conditions mentioned below.

To be eligible for a return or exchange:

The product must be unused, unworn, and in its original condition.
The original Shynora tag must be intact and attached to the product.
Products with a removed, cut, damaged, or missing tag will not be accepted for return or exchange.
The product must be returned in its original packaging along with all accessories (if any).

Return Charges

For approved returns (other than damaged or incorrect products), a ₹300 deduction will be made from the refund amount.

This deduction covers:

Forward courier charges
Return pickup courier charges
Packaging and handling costs
Quality inspection and processing charges

The remaining eligible refund amount will be processed after the returned product passes our quality inspection.

Damaged, Defective or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

Please share:

Order Number
Unboxing video (recommended)
Clear photos/videos showing the issue

After verification, we will provide an appropriate resolution, including a replacement or full refund (where applicable).

No ₹300 deduction will be applicable in cases where the error is from our side, such as a damaged, defective, or incorrect product.

Refund Processing

Once the returned product is received and passes our quality inspection, the eligible refund will be processed within 5–7 business days to the original payment method.

Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.